Please makes checks payable to: Philip Ingram
On 9/14/21 @ 11:45a-1:30p – It was discovered prior to leaving that the server room phone was not on the phone (voice) VLAN 2 but rather was on the data (computers) VLAN 1. Also placing an outbound call, that previously worked, no longer worked. When I pulled up the MAC table per VLAN in the switch I noticed something peculiar, the port the phone was connected showed the phone’s MAC hardware address for both VLANs when it should be just for VLAN 2. I rebooted the phone a few times but it still defaulted to VLAN 1 and still couldn’t place outbound calls. Chuck and I had just gone a complete round throughout the office and verified phones could dial out and now when we test other phones they too are on VLAN 1 now and cannot complete outbound calls. I went off a hunch and disabled the auto voice VLAN and changed the built in voice VLAN to something other than VLAN 2 but it did not immediately work so we tried calling Cisco which was just a run around where we couldn’t even get past the support account creation and login process let alone open a ticket but while trying to get in touch w/ Cisco I kept tinkering with the menus and discovered a handful of ports had been set to “excluded” for VLAN 2 tagging which is not what I had set them to and I had to manually re-set each of them. I also had to save the config and soft reboot the switch to get the phones to reboot and come up w/ VLAN 2, of which Charles and I went to each and every phone and verified VLAN 2, a 10.0.0.X IP address and could complete an outbound call. We also tested inbound calls and a paging announcement from the front desk.
Paid check #28983
PLEASE MAKE CHECKS PAYABLE TO: Philip Ingram
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Status changed: Draft to Pending.
Invoice updated by Tellatek Support.
Status changed: Pending to Paid.
Payment Total: $218.75