1 x 10hr Pre-Paid Time Block towards phone system support, programming, remote access assistance and consultation services used in .25hr increments. Any unused portion of time will be carried over indefinitely for future use.

*** discounted from $1100 to $900 per previous credit. 

Paid via check #106231

Work completed:

On 1/14/21 (1.25hr) – Phone support w/ Doug where a phone from SD needed to be repurposed for Corona.  Assisted w/ connecting remotely to the NEC system @ corp and re-assigned the extension number, button programming and all things “Corona” vs “San Diego” like page groups, pickups groups, BLF and main line call coverage etc.  Had to connect with a user at Corona to access the phone’s web interface and change the extension number and update the VLAN. 

On 2/9/21 (.75hr) – Assisted Meaghan w/ removing BLF call coverage of ext 483 which should only be for NuWood.  Worked w/ Doug to gain remote access to the phone system at corp and complete the programming requested.  Emailed Meaghan of completion. 

On 3/15/21 (.75hr) – Assisted Meaghan with changing the roll over to immediate ring for the exts 412 and 252.  I was not able to connect w/ Doug but I was able to send her over detailed instructions on how to make these changes.  Received email confirmation she was able to successfully complete the programming. 

On 4/8/21 (1.5hr) – Assisted Jose w/ phone not working.  Says he rebooted but still not coming online.  Called Rachel’s cell and worked with her over the phone to verify the phone is connected. Walked through programming and verified all appears good.  Had her try another network outlet and same.  Called and discussed w/ Doug and thinking it might be something with the switch port as he’s had some issues with it in the past.  Ultimately Doug had her switch out the POE injector and the phone now works as expected. 

On 5/5/21 (2.75hr) – Schedule phone conf call w/ Charles Kirby and others in discussing upcoming network topology changes.  Call lasted approx. 1hr.  Post call, gathered and sent over network topology info w/ IP addresses etc. 

On 6/7/21 (1hr) – Remote session w/ Doug to set up Bella and 3-4 others who recently purchased new headsets and need a fixed headset button programmed. 

On 7/1/21 (1.25hr) – Worked w/ Rachel to swap ext 485 to 463 by emailing her detailed instructions and working w/ her over her cell phone. The steps are as follows:

1) On the phone, press the Menu button (once booted)

2) The user is ADMIN and the password is 6633222

3) Choose SIP Settings

4) Choose Sip User

5) Choose Ext Number and change it to the new ext

6) Save and Exit until phone reboots. 

On 9/2/21 (.5hr) – Assisted Ashley with the cordless phone not ringing when showroom gets calls and had Jose send me some photos of the devices.  Sent email w/ detailed instructions on how to set the main line’s call forwarding back so that it rings both the front desk and the cordless. 

On 9/14/21 (.75hr) – Tyler reported call problems in which the far end was having issues hearing her.  She provided several call examples and after review I emailed Doug detailing my thoughts regarding opening a ticket w/ TPX regarding the MPLS and confirmed later today that it indeed has gone down a few times today but TPX seems to have fixed whatever the issue was. 

On 10/3/21 (.5hr) – Doug introduced me to the new contact w/ ADG Jon replacing Brian and asked me to provide the documentation I had given them in the past regarding current topology and general info on how the phones are set up.  Emailed Jon what info I had and made myself available as needed if he had any further questions.  He was able to connect w/ Steven and already had Brian’s notes and will reach out if needed. 

On 11/17/21 (.75hr) – Reached out to Jose in Livermore who is still having issues w/ the phone per Doug.  Send Jose detailed instructions on how to change different modes of call forwarding via the phone’s programmed fixed button keys or by dialing manual codes from the front desk. 

On 11/19/21 (1hr) – Discussion w/ Matt and Doug to carve out time to research regarding new phones for office in Utah and soon to be LA and Sacramento areas.  Discussed using a cloud hosted VoIP system that can be deployed quickly and be set up to easily work with (one touch keys, speed dials etc) w/ the existing legacy system at corp.  Gathered all the details for the scope and will work to get them some numbers. 

On 12/1/21 – Submitted 2 quotes to Matt for review along w/ an extensive email detailing how it all comes together but here are the basic numbers: 

(1) Reception desk w/ T57W color display phone w/ unlimited
inboud and outbound
(1) Cordless handset for reception mobility (tied w/ reception
license)
(1) IP Conference Phone – w/ unlimited inbound and 1000 min ea
outbound per mo.
(7) Users w/ CX540 w/ unlimited inbound and 1000 min ea outbound
per mo.
(1) Tellatek Unlimited Remote/Phone support for any Telecom
needs (you only pay for my time if I have to roll a truck)
(1) Main Telephone number
(1) Extra number 

On 12/7/21 (.5hr) – Worked w/ Erica to troubleshoot why her phone is not ringing.  Checked for Do Not Disturb, Call Forwarding etc. but ultimately found that her phone’s ringer volume, adjusted while ringing) was turned all the way down.  Also sent Theron Smith a copy of router/firewall settings needed for the remote offices. 

On 12/16/21 (1hr) – Assisted Meaghan w/ changing voicemail greeting for Holiday closure and how to change it back using the voicemail webmin console.  

On 3/8/22 (.75hr) – Assisted Meaghan w/ the help of Doug to remote into corp and change delayed ringing mode for approx. a dozen different extensions.  Emailed her upon completion.

 Time remaining: 0 (Exceeded by 5hr – pre-approved work, will carry over to new block – tellatek.com/web-invoice/5cb7ab4953611c4048fa1cddd0d41b1d/)