1 x 10hr Pre-Paid Time Block towards website design, development and consultation services used in .25hr increments. Any unused portion of time will be carried over indefinitely for future use.

Work completed:

On 3/13/23 (4.75hr) – Time exceeded carried over from previous block, see notes -> tellatek.com/web-invoice/2c800ef92d6fe11458afbeb3158aa7a7/ 

On 3/14/23 (.25hr) – Logged in to web host FastComet w/ which we are using DNS services and took a screen shot of MX and TXT records and logged in to ticket system at 123-Reg and uploaded screenshot.

On 3/16/23 (.5hr) – Logged in to 123-Reg and found they had asked for the email client settings that our website is using such as the advanced email settings, the imap and smtp settings. I logged into jofrost.com and captured a screenshot from the post smtp settings area and uploaded it to the 123-Reg ticket and inquiring again as to why the sent items folder for [email protected] does not ever show any sent mail even when the mail that was sent was successfully received and I also provided a screenshot of the most recent smtp message transcript showing everything was successful.

On 3/17/23 (.5hr) – Logged in to 123-Reg and found they are asking me to send a test email to an email address they provided. I then created a test page w/ a web form identical to the Get Jo’s Help page modifying the recipients to be Jo, myself and a 123-Reg test email address they provided me so they can see why we have no sent items history and hopefully also why sent email has been intermittent. 
Jo should have received 1 test email from my test submission today. I provided 123-Reg tech support the full email transcript showing the email was successfully sent to all 3 parties, at least..sent to 123-Reg’s email servers. I also confirmed I received my copy. Jo later confirmed she received the test email and thinks the problem may be resolved. I am now waiting on a response from 123-Reg.

Time remaining: 4hr