From
tellatek.com Philip Ingram
PO BOX 1412
WILDOMAR, CA 92595-1412
US
To
Jo Frost
Los Angeles, CA
US

Please makes checks payable to: Philip Ingram

Date
October 18, 2022
Invoice Number
20330
Invoice Due
November 1, 2022
Invoice Total
$1,200.00
Balance
$0.00
  1. Service
    Price
    Amount

    1 x 20hr Pre-Paid Time Block towards website design, development and consultation services used in .25hr increments. Any unused portion of time will be carried over indefinitely for future use.

    Work completed:

    On 10/20/22 (2.5hr) – Time exceeded carried over from previous block – tellatek.com/web-invoice/9d0c869305dd1cecd01d9e697cc105ac/

    On 10/21/22 (1.25hr) – Continued working on the remaining parts of the new home page design revising the My Techniques section w/ carousel and Connect w/ Me sections and adjusted for tablet and mobile versions.

    On 10/25/22 (1.5hr) – Worked on new XD design regarding the minor revisions for the Techniques page along with both the About and Contact pages.

    On 10/27/22 (.5hr) – Worked w/ Darrin and Margo to get in past the Mailchimp verification tool and I was able to verify their plan is paused -> “Your Marketing plan is paused. To send or publish new campaigns, restart your plan.” which I emailed to Darrin and also reported that the newsletter list shows as having 14k members of which I can connected to the website form system. 

    On 11/1/22 (1.5hr) – Margo inquired about status of the new XD build of the site. I told her things are moving along nicely and that I am currently working on getting the Mailchimp integration completed. I connected the API credentials to the Elementor form system and created a new popup page triggered from the new header menu CTA button and connected it and the footer Cuppa Jo newsletter subscription form to it.

    On 11/2/22 (2.5hr) – I emailed Margo that hope to have the new menu live soon, still need to make mobile adjustments and style the drop down menus. The web form system is already integrated w/ MailChimp and the new header CTA button brings up the Cuppa Jo Newsletter Popup so it’s almost ready to publish. In the mean time, I’ve unhidden the footer newsletter subscription form which is also integrated w/ MailChimp so people can subscribe right now from any page. The new subscription forms both push the submitted email address to the Newsletter contact list in MailChimp of which there are already 14k subscribers. Functionality-wise, newsletters can go out any time, simply create or activate a campaign and choose the subscriber list for the target audience. One thing I am noticing come up more frequently is newer “copy” in the Adobe XD examples however it doesn’t allow me to copy the text and treats it like an image. I asked Margo if there is any way to be able to copy the text. Another difficulty is that I can’t inspect the text inside XD to see what font, font size, weight, letter spacing etc. Currently I am switching screens, between reading a few words from the XD preview, then switching to my dev editor and typing those words, back and forth, the time adds up. Really surprised XD uses web canvas objects which makes it impossible to copy outside of a screen shot and is most likely to KEEP people from copying, i.e. pirating work but in this case, its legitimate work. Finalized by adding some font/size fixes per Margo.

    On 11/3/22 (.5hr) – Margo emailed about adding more white space below the Cuppa Jo subscribe form and to adjust the alignment for better perspective so it looks more centered.

    On 11/5/22 (1.25hr) – Published the new site menu design but found on archive pages something is breaking the javascript that controls the animated underline for the current/active menu item.

    On 11/10/22 (.75hr) – Margo emailed for an update and admitted it’s been a bit more work than I initially estimated, mostly nailing the new menu/submenu and the mobile stuff I’ve had to work out using my best judgement and the animated menu-item highlight bar has been fun plus when I made the menu live on the site it was only rendering for me when I was logged in and no one else. I have since fixed that but found an issue I need to investigate further so I have it enabled on certain pages, most of them but not all of them just yet. I let Margo know the new home page design is ready for review and provided the link. I also reported one other issue is the posts loop builder which is a new WordPress tool I’d rather use than the old method which will just require changing later to the new method. I also have formatting for the footer to update and several of the other pages to complete.

    On 11/11/22 (3.25hr) – Made the new home page live and I assigned the new menu style site-wide. The blog posts section is still missing from the home page but Margo said she’s decided to remote it. The 2 new top level books and tv shows pages are now live along with the 10 sub-pages.

    On 11/14/22 – paid by check #278

    On 11/30/22 (1hr) – Darrin reported that several people have reported contacting Jo via web forms on the website but not receiving them at [email protected] even after checking junk/spam. I promptly logged into the website and tested 5 of the web forms on the contact page and Get Jo’s Help page. The website logs the last 250 web form entries and it shows mine and other’s submitted today as going out successfully to the email address -> [email protected] (#AskJoFrost only) and the rest along w/ the get Jo’s help webform email to -> [email protected]. Darrin reported back they ALL should be set to [email protected] if which I promptly updated the AskJoFrost page. I also gave Darrin instruction so he can log into the website and see the logs and to reassure him nothing is ever fully lost.

    On 12/15/22 (.75hr) – After receiving an email from Margo detailing that much of the site is not showing the new changes I logged in to check myself and found everything in order on WordPress w/ exception of a few of the archive pages I haven’t yet completed, I did however find that I needed to clear Cloudflare’s caches for the newer page versions for most of the sub-pages and once I did this they rendered the new versions correctly.

    On 1/2/23 (.25hr) – Made some text/font/size changes on the home page per Margo.

    On 1/10/23 (1.5hr) – Margo sent over a list of changes w/ screenshots. I addressed each of the changes Margo outlined and explained all changes are now live outside of the blog/archive type posts which are the only sub pages I haven’t yet addressed per her design/user experience changes because there are so many articles in quantity I’d have to edit each of them manually vs a possible programatic change (like a template) that impacts them all without so much recursive work, being mindful of Jo’s budget.

    On 1/12/23 (.5hr) – Someone reported not being able to subscribe via the website so I tested and reported back to Jo that Carly is now subscribed to the MailChimp newsletter group. Without having more details, like what page she was on and if there were any error messages, it’s hard to know what the problem was that she encountered but I suspect a browser extension or add-on or an out of date browser (old Internet Explorer maybe) may have been the culprit but I can only speculate. In an attempt to duplicate her experience, I logged in and checked the error logs first and could not find any instance w/ her nor any email address listed so I then tested by submitting her email address on the home page subscription form and submitted it successfully but I’m using an up to date Chrome browser. I then logged in and checked the web form submission logs and it lists her as being subscribed. I requested Jo please email her back and let her know she is now subscribed to your newsletter and thanks for letting us know.

    On 1/19/23 (.25hr) – Jo inquired about how many email subscribers she has and how she can increase engagement/subscriptions. I quickly logged into her MailChimp account and reported back that she has almost 15k subscribers w/ a screen shot showing this as the first page you see when you log in. I explained engagement or attracting more subscribers is really my expertise but I would think some active type of marketing to drive more traffic, for example some people do YouTube videos and mention subscribing to their website newsletter with a link in the video or video details. Regarding the exit popup, I reported we are not currently using one and that we can create one w/ an ‘exit intent/delay’ type popup if she’d like and I also reassured her that the subscribe button/form is currently at the top and bottom of the website on every page.

    On 1/24/23 (.5hr) – Update button text per Margo and changed all web forms site-wide changing the “reply to” value from [email protected] to be set as the email address that was supplied by the sender in the web form.

    On 2/7/23 (.25hr) – Margo reported she cannot test the MailChimp newsletter test because the account is paused. Jo asked what this meant and I explained the ‘pause’ is related to billing as the account needs a Marketing Plan to send out marketing campaigns. Jo/Darrin needs to log in and restart the plan. I also help Margo w/ questions related to MailChimp’s editor in how it lacks the ability to refine the design in mobile sizes so you essentially have to design the whole thing to be a fluid mobile design, ie design it like it’s mobile only.

    On 2/8/23 – Received test newsletter email from Margo.

    On 2/15/23 (.5hr) – Per Margo adjusted some text on the About Jo page and also removed some duplicate text.

    On 2/18/23 (.25hr) – Margo asked:

    1.How can I change the title “Get Jo’s Help” in the menu to “Get My Help”?
    2. How can I check if the subscribe button for Cuppa Jo (the one in the header/menu) works after changing the text?

    A1. It’s slightly complicated in that the menu items get their text from the page titles but if you don’t want to change the page title (looks already done) you can access the Customizer feature of WordPress when logged in via the top admin bar on the front end of the site and edit the menu item text there or from the back end via Appearance > Menus. I’ve gone ahead and changed the customized text for her showing the page title ‘Get My Help’ but she might consider the even shorter version of just “Get Help” since “My” is implied.
    A2. Use a dummy email like altmails.com, sign up and then check MailChimp’s list and remove it would be the easiest way to test.

    On 2/18/23 (.75hr) – Per Margo’s request I’ve also removed the inline disclaimer text like we had before and created a pop-up model window that shows the disclaimer text when the disclaimer link is clicked just like Margo requested.

    On 2/22/23 (1.25hr) – Jo is reporting not receiving web form emails and Margo’s tests conclude this. I investigated and then assured Jo that nothing submitted on the website is ever lost. We have a few logging mechanisms so if the website fails to send out an email notification or if she feels like she should be getting more emails, for her to please log into the website and take a look at the submission logs which can be found in Elementor > Submissions. Each of these can be opened to see the form field information that was submitted. This covers all web forms site wide. If a submission is missing, for example if we didn’t see Margo’s submission listed here or she knows Jo did not receive them, we have logs for that too which can be found at Tools > Email Log which can tell us if the email was successfully sent or not and if not what is the reason why. I then provided screen shots showing this as well as showing the emails she did not receive were indeed sent from the website successfully to her 123-Reg mail host/domain registrar and that I’ve opened a ticket at 123-reg.co.uk as the emails show they are being received by them but there is no record of them sending them out. Oddly, Jo’s sent items folder is empty as if some mechanism is either not storing them or deleting them immediately. The ticket number is Ticket REG-784171. Until we get this figured out I highly suggest logging into the website https://jofrost.com/login and check the submission logs Elementor > Submissions.

    On 2/23/23 (.25hr) – Removed double check mark from the Get Jo’s Help disclaimer acknowledgement part of the web form.

    On 3/3/23 (.5hr) – Responded to another inquiry regarding the web forms. I had hoped this issue had resolved but upon logging in and checking the 123-Reg ticket I see they have responded w/ a non-answer and closed the ticket for inactivity so I reopened it and reiterated the problem, explaining their answer was not a solution to our problem and let Jo and team I will let them know but for now to be checking the website and comparing what is shown there vs what is received via gmail. This will help us know what is not being sent out by 123-Reg.

    On 3/8/23 (.5hr) – Spoke w/ Darrin over the phone and explained that the issue with email is a but frustrating as the domain registrar for jofrost.com is 123-Reg and that is where Jo has her email account [email protected] and the issue is they are not sending out email that is being authenticated and sent properly by her mail client. I told him I would research other alternatives and try to reach them via chat. Upon hanging up w/ Darrin and coming back later to sit down and initiate a chat w/ 123-Reg, I discover the option on their site that mentions chat isn’t even a thing, it links to nothing. I updated the ticket and will check back in a day or two.

      On 3/13/23 (.25hr) – Logged in again to check and review Jo’s email 123-Reg service support ticket only to find they didn’t answer my question so I had to yet again re-ask them.

      Time remaining: 0 (4.75hr exceeded, carried over to new block – tellatek.com/web-invoice/dddbef6eeb17914d4efd495b4adb2817/)

      $1,200
      $1,200
    Subtotal $1,200.00
    Total $1,200.00
    Payments $1,200.00
    Balance $0.00

    Notes

    PLEASE MAKE CHECKS PAYABLE TO: Philip Ingram

    Thank you.  We appreciate your business!

    Status Update
    December 5, 2022 @ 5:07 pm

    Status changed: Pending to Paid.

    Payment
    December 6, 2022 @ 1:08 am

    Admin Payment
    Payment Total: $1,200.00

    Updated
    March 13, 2023 @ 2:41 pm

    Invoice updated by Tellatek Support.

    Updated
    March 16, 2023 @ 12:10 pm

    Invoice updated by Tellatek Support.