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Home » Archive

Articles in the IPKII Category

IPK II Field Reports, IPKII, NEC, Phone Systems »

[12 Sep 2007 | No Comment | ]

Trouble Summary:
If you have all calls DIL to a virtual and answer the first call the second call will not display the caller ID.

IPK II Field Reports, IPKII, NEC, Phone Systems »

[12 Sep 2007 | No Comment | ]

Trouble Summary:
When using caller ID edit mode a 9 is added in front of the caller ID on ISDN inbound calls. This does not happen to the caller ID on analog trunks.

IPK II Field Reports, IPKII, NEC, Phone Systems »

[12 Sep 2007 | No Comment | ]

Trouble Summary:
An issue has been found when internal paging is activated when dialing 701 and the zone or pressing the page button.
At least once a week internal paging will seen to work but there is no speech path. All phones indicate that a all internal page has been attempted but you can not announce over any phone. The CPU has to be reset for internal paging to start working.

IPK II Field Reports, IPKII, NEC, Phone Systems »

[12 Sep 2007 | No Comment | ]

Trouble Summary:
When the PVA loaded with the CNF16 package is installed in SIMPLE MODE – 16 Port, the default conference passwords are failing.

IPK II Field Reports, IPKII, NEC, Phone Systems »

[12 Sep 2007 | No Comment | ]

Trouble Summary:
DID pointed directly to Department Group Pilot for Conference Bridge on PVA does not get answered.

IPK II Field Reports, IPKII, NEC, Phone Systems »

[12 Sep 2007 | No Comment | ]

Trouble Summary:
Periodically throughout the day IP phones just reboot. This has happened to phones that are in use as well as idle phones.

IPK II Field Reports, IPKII, NEC, Phone Systems »

[12 Sep 2007 | No Comment | ]

Trouble Summary:
When a user initiates an handsfree call, the voice is extremely choppy to the point that it is hard to have a conversation.

IPK II Field Reports, IPKII, NEC, Phone Systems »

[12 Sep 2007 | No Comment | ]

Trouble Summary:
BLF Indication on a DSS console stops working. The DSS console still functions but the LED’s do not light up.

IPK II Field Reports, IPKII, NEC, Phone Systems »

[12 Sep 2007 | No Comment | ]

Trouble Summary:
When an ACD agent puts himself in wrap up mode during an ACD call the BLF indication for the agent will be incorrect when he hangs up.