I was recently asked through a support forum how to administer an older model NEC Elitemail system via computer. The new IT person was taking over an Electra Elite IPK telephone system with an Elitemail “in-skin” voicemail system and the company he worked for wanted to offer employee directory look up through option 1 of their main auto attendant greeting.

For those of you that do not know, the NEC DSX platform is a pretty inexpensive system that packs a heck of a lot of value. I’ve only put a few of these puppies out in the field but the installation and use is pretty painless. However, I did come accross an issue with the Caller-ID…

Issue: When a CCPU-Us is new there is a 60 day license which enables all 16 ports of the UM8000. The desire is to have the UM8000 only take up the licensed number of ports during the initial 60 day license period…

Programming:

1. Press idle CALL key.
2. Dial 828.
3. Dial the password (normally 0000).
4. Dial two digits for the year (e.g., 92)…

Ok folks, I had a trouble ticket open regarding a particular client that could not use the call forward all feature without recieving the recording “You must first dial one plus seven one four…”. The client presumed that the access code was being sent twice resulting in 9,91714…

This site is built, run and managed by field telecom technicians. We are adding content continually. Feel free to browse, comment, and/or contribute.
Our goal is to build a strong community of Telecom and IT professionals seeking technical assistance, social networking, how-to’s, note taking, service offerings, shopping portal, product reviews,…we could go on and on.  See for yourself.  Join.  Contribute.  Bookmark us.
-tellatek.com
p.s. oh yeah, we love suggestions too?  are we missing something big, please tell us.