As you may have already figured out by reading my articles over the past few years, I have been working with NEC Key and PBX systems…

I was recently asked through a support forum how to administer an older model NEC Elitemail system via computer. The new IT person was taking over an Electra Elite IPK telephone system with an Elitemail “in-skin” voicemail system and the company he worked for wanted to offer employee directory look up through option 1 of their main auto attendant greeting.

For those of you that do not know, the NEC DSX platform is a pretty inexpensive system that packs a heck of a lot of value. I’ve only put a few of these puppies out in the field but the installation and use is pretty painless. However, I did come accross an issue with the Caller-ID…

Issue: When a CCPU-Us is new there is a 60 day license which enables all 16 ports of the UM8000. The desire is to have the UM8000 only take up the licensed number of ports during the initial 60 day license period…

Programming:

1. Press idle CALL key.
2. Dial 828.
3. Dial the password (normally 0000).
4. Dial two digits for the year (e.g., 92)…

Ok folks, I had a trouble ticket open regarding a particular client that could not use the call forward all feature without recieving the recording “You must first dial one plus seven one four…”. The client presumed that the access code was being sent twice resulting in 9,91714…

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