One common problem I encounter is the ability for end users to activate the message waiting lamp at other extensions and in turn causes confusion within the office. End users often activate this accidentally. The result is people thinking they have voice mail messages not knowing that the blinking light is essentially a ‘callback’ reminder from another user. Here’s a tip on how to minimize or eliminate this problem… Firstly, here is how the function works:

Lift the handset or press the speaker button
Dial an internal extension …

Trouble Summary:
When a user initiates an handsfree call, the voice is extremely choppy to the point that it is hard to have a conversation.

Trouble Summary:
User hears internal zone paging over handset.