Field Report – Directory Dialing Issue
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Trouble Summary:
When a site of only 20 to 30 stations utilizes the Directory Dial Feature they can sometimes scroll through up to 200+ extensions before finding the station they are looking for. If the station/virtual is removed from CM 11-02/11-04 the station number still appears in the directory dialing with questions marks in the name field.
Trouble Symptom:
In CM 11-02 default stations 3252 through 3257 are removed from ports 251 through 256.
Station 101 presses the Dir softkey and then selects the EXT. softkey followed by the down arrow softkey.
The first station displayed is 3257 and depressing the down arrow scrolls through the other stations removed from the database.
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Modification Treatment:
- This issue is resolved with CPU version 2.0 and higher.










