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Home » 2000 IPS, 2000 IPS Field Reports, NEC, Phone Systems

Field Report – Digits/Transfer from SN716

12 September 2007 View Comments

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Trouble Summary:
Having problems with digits being added to the dialed transferred number from SN716 Deskons.

Trouble Symptom:
Having problems with digits being added to the dialed transferred number from SN716 Deskons. This site was previously a 2000 IVS with SN610 ATTCONs. They experienced no problems with tranferring from the ATTCONs in this configuration. After upgrading to a 2000 IPS Retrofit the SN610 ATTCONs, intermittently, had issues transferring calls (adding digits to the dialed
number). The ATTCONs were changed out to SN716 Deskons but the site is still experiencing the same issues. This problem is intermittent and happens on internal and external transfers.
When the failure occurs the PBX is adding the last 2 digist of the previously dialed number (from the Deskon).
Example:
Previous dialed number was 4186 Next call was to be transferred to 4122 (this was dialed at the Deskon) actual digits in the display was 486122 on the failure. So, if previous call was 41xx, and the next transfer was to 5000, then if a failure occurred the display would read 5xx000. This happens usually (90%) when the Deskon has a Call Waiting.

    Modification Treatment:
    Issue resolved with M1 2.07 MP software and setting Command 08>907 to “0″.

  • S/Revision:M1 1.02 Fix Revision:M1 2.07



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