[11 May 2009 | Comments | ]
NEC DSX Caller-ID

For those of you that do not know, the NEC DSX platform is a pretty inexpensive system that packs a heck of a lot of value. I’ve only put a few of these puppies out in the field but the installation and use is pretty painless. However, I did come accross an issue with the Caller-ID…

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IPK, NEC, Phone Systems, Tutorials »

[11 May 2009 | Comments | ]
PC Admin for older NEC Elitemail Systems

I was recently asked through a support forum how to administer an older model NEC Elitemail system via computer. The new IT person was taking over an Electra Elite IPK telephone system with an Elitemail “in-skin” voicemail system and the company he worked for wanted to offer employee directory look up through option 1 of their main auto attendant greeting.

Inter-Tel, Phone Systems »

[24 Mar 2009 | Comments | ]
Inter-tel Alarms

There are many alarms that will be generated on an Administrator’s phone from time to time and I thought this might be a good venue to explain what they mean…

Inter-Tel, Phone Systems »

[16 Jan 2009 | Comments | ]
Inter-tel Feature Codes

I have noticed a recurring problem in my travels through the world of Inter-tel and thought it would be worth mentioning here on the site. I cannot even begin to count the…

IPK II Field Reports, IPKII, NEC, NEC Cheat Sheets, News, Phone Systems, Tips »

[14 Jan 2009 | Comments | ]
CRITICAL INFORMATION regarding IPKII PVA cards

Here is some information regarding newer PVA cards for the IPKII are Lot#G. These cards come pre-loaded from the NEC Warehouse with Service Pack SP01Y.

DO NOT attempt to downgrade these cards to a Service Pack below this level.

News »

[10 Jan 2009 | Comments | ]
New Year, New Leaf!

Hi everyone! Firstly I hope you all had a wonderful Christmas and a Happy New Year celebration. I myself had a wonderful time with my family and friends.

It’s now 2009. Yay 2009! So let’s start this year off with a bang!

That said, I’d like to ask a very big question. What’s going to make this year different than the last? Yes, we could go off on some political tangent but I realize we are much more sophisticated than that…

Call Center and Voicemail, NEC, NEC Cheat Sheets, Phone Systems, Tutorials, UM8000 »

[22 Dec 2008 | Comments | ]
How to make the UM8000 ignore the 60 Day License and follow licensed voice ports

Issue: When a CCPU-Us is new there is a 60 day license which enables all 16 ports of the UM8000. The desire is to have the UM8000 only take up the licensed number of ports during the initial 60 day license period…

NEC, NEC Cheat Sheets, Phone Systems, Time Change Instructions, UX5000 »

[21 Dec 2008 | Comments | ]
UX5000 - Time Change

Programming:

1. Press idle CALL key.
2. Dial 828.
3. Dial the password (normally 0000).
4. Dial two digits for the year (e.g., 92)…

Aspire, NEC, NEC Cheat Sheets, Phone Systems »

[19 Dec 2008 | Comments | ]
Aspire - Time Change

Programming:

1. Press idle CALL key.
2. Dial 828.
3. Dial the password (normally 0000).
4. Dial two digits for the year (e.g., 92)…

DK 280, DK 424/424i, Phone Systems, Toshiba, Toshiba Cheat Sheet »

[14 Nov 2008 | Comments | ]
PRI Cheat-Sheet - Toshiba DK

To begin, know your CO type. Most Northern Telecom DMS ISDN switches follow the ‘Custom’ protocol, sometimes referred to as National ISDN Standard 1 (NI1). However, some DMS ISDN switches are NI2. Most other CO switches follow the NI2 standard…